Job Title: CUSTOMER SERVICE CONSULTANT
Type: Contact Centre
Location: Durbanville, Western Cape, South Africa
South Africa’s market leader in Web Hosting is looking for individuals passionate about service, to consult customers on matters related to their hosting accounts and billing, who possess exceptional verbal and written communication skills and who are accurate, efficient administrators with a technical aptitude.
The environment is fast-paced and dynamic and offers a rewarding career to someone who derives fulfillment out of seeing each customer’s query (relating to domain names, ordering, customer account and billing administration) satisfactorily resolved by telephone or email.
You will work as part of a self-organising team who value collaboration, teamwork and autonomy. There are no daily volume targets- only clearly defined quality standards.
Our organisational structure is flat and provides ample opportunity for career growth. The team value mastery of their role which is underpinned by an established mentoring and coaching culture. A thorough induction and structured training programme is followed to introduce Consultants to the organisation and the role. They are well supported by a team of software developers who empower both them and customers alike with the tools to get the job done.
The role is based in our inbound contact centre in Durbanville. Working hours are typically 8am-5pm weekdays only- no shifts.
Want to learn more about Hetzner? Visit our website and see why analysts, Frost & Sullivan recognised Hetzner with the 2014 South African Market Leader award.
At Hetzner we are passionate about delivering exceptional service across the value-chain; evidence of this can be seen in this industry comparison of service levels on Hello Peter.
Qualifications and Experience:
- A matric pass or equivalent is essential.
- Previous experience in a service related role.
- Relevant tertiary qualification an advantage.